Terms of Purchase And Refund Policy

CryOut Conference and all subsidiaries or affiliated brands and said Companies (hereinafter referred to as “CryOut Conference”, “We”, “Us” or “Our”) stand behind all of our products and your satisfaction is very important to us. Any and all purchases made from us (including all related website properties, sales over the phone, and live event on-site purchases) are covered by the following policies.

No Guarantee of Results

We do not guarantee that you will achieve any specific health, personal relationships, financial or other results or earn any specific amount of income or reach any particular goal. The information provided is provided only on an informational basis and is only for your personal use. If you use such information, you do so at your own risk and are solely responsible for any decisions and actions that result from your decision to use of such information.There is no assumption of responsibility for any errors or omissions that may appear in any program materials or written information.

Live Event Tickets

In order to enter CryOut Conference, you must have your own valid Ticket. One Ticket is required per attendee and will only be valid on the day(s) of the Event and area(s) of the Event as indicated on the Ticket. Entry into CryOut Conference is limited to persons that meet the minimum age requirements on or before the day of the Event. To enter CryOut Conference you must be at least eighteen (18) years of age. No one is permitted entry without a ticket (this means no small children on your lap and no babies).

Babies and lap children are not permitted to enter the event and you will be denied access if you are accompanied by a baby or child under the age of 18, unless otherwise specified for a particular event and with a valid ticket for each individual attending. Portable car seats and strollers are not allowed in any event area. Additionally, no strollers, diaper bags, car seats or are permitted in the CryOut Conference Area. This event is for mature audiences only.


At the CryOut Conference, ticket holders may be requested to show state or federal identification or a passport, and it must match the name of the ticket holder. You must have one of the following forms of approved identification to enter CryOut Conference that demonstrates proof of age. No exceptions will be made, even if you are accompanied by an adult or a person with valid identification. Failure to provide valid identification shall preclude you from entering CryOut Conference and you shall not be entitled to any refund nor will you be entitled to, or will the Company be liable for, any other damages, including, but not limited to, incidental and/or consequential damages. In addition, during CryOut Conference, you must be able to provide valid identification if requested by a member of security or crew. If you are not able to show a valid identification, you may be promptly ejected from CryOut Conference and you shall not receive a refund of Your Ticket.

The following original forms of identification are ACCEPTABLE and your name must appear on the ticket exactly how it appears on your identification: Government-Issued Passport with Photo;
Government Driver’s License with Photo (U.S. or Canada);

Military Identification Card with Photo; or Government-Issued Identification Card with Photo. No other forms of identification will be accepted.

All ticket sales are final and non-refundable and not able to be exchanged.

This event is considered RAIN or SHINE. No refunds will be given.
Should the event be postponed, rescheduled, or moved by the organizer or venue, your tickets are still valid for the new date and no further action is required. Emails will be sent to ticket holders notifying them of any available refund options for the event.

We may occasionally offer tickets at a discount after the original on-sale date, and will not refund the difference between the original price and the sale price.
If your ticket purchase comes with a free item as a promotional gift, please be advised that there are no refunds, no exchanges and no replacements for the ticket or the item. ALL GIFTS WITH TICKET PURCHASE ARE SUBJECT TO AVAILABILITY AND WHILE SUPPLIES LAST.

If at any time you purchase an item, ticket or digital product and in the future a bonus or free gift is offered under the same exact terms of purchase, we will not guarantee you that bonus or free gift. If the bonus or free gift item is a ticket or a ticket upgrade to a live event, fulfilling this guarantee will be subject to availability as certain ticket levels and events have limited seating and availability.

In accordance with all federal and state laws, we reserve the right to refund tickets, deny access or refuse entry to any live event if we deem it in the best interest for the safety of the public, the speakers, employees and/or participants.

Transfer of Ticket

Tickets are non-transferable.

Credentials for Entry

Your ticket purchase may come with a specially coded badge that allows you access in accordance with the level of ticket you purchased. This badge is evidence of your registration and seat selection. Your badge may be replaced should you lose the badge or leave it behind when you travel to CryOut Conference for which it was purchased. There will be a cost associated with that replacement please see CryOut website for that cost. For security purposes, all attendees must be wearing their badge during CryOut Conference to identify their ticket level. Please ensure that your badge is with you and on your person at all times during CryOut Conference for which it was purchased.

Promotional Sales

If you have received a promotional code for a free live event ticket, the seat remains the property of CryOut Conference until such time that you have tendered proof of hotel booking or purchase of air fare. Once we have accepted your documentation, you will be able to reserve and select your seat. If you do not select your seat at least 30 days before the event, your coupon will be forfeited.

International Purchasers

Please be advised that we are not able to provide you with an Invitation Letter or any other immigration documentation to assist you in obtaining a Visa to travel to the United States. We advise international purchasers to obtain a travel visa prior to purchasing the live event ticket. If you live in a country that prohibits travel to the United States, we are unable to assist with any documentation. All CryOut Conference tickets are nonrefundable under certain programs as outlined in these terms and conditions.

Supervening; Force of Nature

If any of our live events are postponed due to a temporary supervening event that arises without the fault of the Company, then any tickets purchased for that live event will automatically be rolled over for the next available date for that event. We reserve the right to convert any live event in to a virtual event if the event is restricted by government regulations. Supervening events are defined as Acts of God; government requests brought about for political reasons or not; changes of law, including deleted legislation and executive orders; strikes; industrial disputes; riots, rebellion and war; local government closures due to weather; and any other reason for the safety and health of the community at large.

Hotel Accommodations

Hotel accommodations are limited and available only while supplies last and we cannot guarantee a room will be available.

Subject to Search

At any CryOut Conference, we are obligated to follow all venue rules as far as search and items that permitted and not permitted into the venue. You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, firearms, alcohol, drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles and containers.

Unlawful Resale of Tickets

Unlawful resale (or attempted resale) of any tickets is grounds for seizure and cancellation of CryOut Conference ticket. We reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. Tickets may not be used for advertising, promotions, contests or sweepstakes, unless formal written authorization is given by us.

Group Sales

If you have purchased a group at CryOut Conference, you must provide the names for all attendees and tickets may not be sold to any separate attendee. Tickets, group tickets are nontransferable.

Any bulk purchase of tickets (5 or more) are not permitted for re-sale. The names of the attendees for whom the tickets were purchased must be provided at the time of purchase.

Any counterfeit or altered tickets will be seized immediately without compensation and no entry will be permitted to CryOut Conference.

Ticket-Holder Behavior Policy; Ejection and Cancellation.

We reserve the right to refuse admission to or eject any person whose conduct we deem is disorderly, disruptive, or not in keeping with the purpose of CryOut Conference. This includes, but is not limited to anyone who uses profane, vulgar or abusive language, who fails to comply with the venue’s rules or policies or violates any of the Companies’ Terms of Use or Terms of Sale. In any such event, you shall not be eligible for, and we shall not be obligated to issue you, a refund for any such purchase, and we shall not be liable for any incidental or consequential expenses incurred by you.

Notwithstanding anything herein to the contrary, no refund shall be provided to you in the event you violate the Terms and Conditions of Use or the Terms and Conditions of Sale of this Website, or in the event you fail to abide by all rules and policies related to the venue where the event is located, which violation or failure results in your inability to gain admittance to the venue or ejection from the venue.

In the event your ejection from a venue result in the loss of a Third-Party’s ticket, you shall be liable for all costs, expenses and losses associated with such Third-Party loss.

Publicity Release; Information Sharing

You agree that CryOut Conference for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to us, the Event Provider(s), our partners, licensees and assigns, including but not limited to our brand and media partners, to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.

By attending any Live Event, you hereby irrevocably grant to CryOut Conference, affiliates, designees, successors, assigns and licensees, the right to film and otherwise record you and use your name, image and likeness in any and all media for any purpose, including, without limitation, advertising and promotional purposes as well as in, on or in connection with future CryOut Conference events and/or other events produced by CryOut Conference or any of CryOut Conference’s affiliates and hereby release CryOut Conference and each of the respective designees, successors, assigns, licensees and affiliates from any liability with respect thereto. Additionally, there will be still photographs and video segments taken throughout the event by CryOut Conference, and any other third-party participant, such as speakers and sponsors.

Therefore, the purchase of any CryOut Conference ticket is made with the understanding that it also contains a WAIVER AND RELEASE, and that you agree to the following:

I irrevocably grant permission to CryOut Conference, and all affiliated companies, to use my likeness in a photograph, video, or other digital media (“photo”) in any and all of its publications, including web-based publications, without payment or other consideration. I waive any right to inspect or approve the finished product wherein my likeness appears. Additionally, I waive any right to royalties or other compensation arising or related to the use of the photo. My actual testimony will not be edited. I acknowledge that there will be no compensation for my testimonial. I understand and agree that all photos and videos will become the property of CryOut Conference, and all affiliated companies and will not be returned.

I hereby hold harmless, release, and forever discharge CryOut Conference, and all affiliated companies from all claims, demands, and causes of action which I, my heirs, representatives, executors, administrators, or any other persons acting on my behalf or on behalf of my estate have or may have by reason of this authorization. If my testimony is cut or not used, I agree that this was at the artistic discretion of CryOut Conference, and all affiliated companies and or its affiliates and that I will not take legal action. I also agree that any claims will be Arbitrated through a legal entity.

I hereby RELEASE, WAIVE and FOREVER DISCHARGE any and all claims arising out of, or in connection with, such use by CryOut Conference, and all affiliated companies, including without limitation any and all claims for libel or invasion or privacy. I have read the above Release and am fully familiar with the contents thereof. This Release contains the entire agreement between the parties hereto and supersedes any other Agreement that may exist.

COVID-19 and Live Events and Live Components to Programs

We follow all CDC Guidelines and all local, state, and federal governmental regulations in order to provide a safe environment for event attendees. Only if required by any current CDC guideline precautions, such as temperature screening, social distancing guides will be done. However, this is not a guarantee or a promise of a virus-free environment. We will follow the rules of the event venue which may have stricter masking policies we must follow in order to hold the event. If necessary, we may convert an event into a virtual experience.


If you have purchased a product or program that includes a form of physical activity that is either on or off the premises of CryOut Conference or its chosen venue, then you shall assume all liability and shall release, defend, indemnify, and hold CryOut Conference, its affiliates, and their respective employees, officers, directors, and agents (all as indemnified parties) free and harmless from and against all losses in connection herewith in respect of injury to or death howsoever arising and whether or not caused by the negligence (whether sole, joint, or concurrent, or active or passive) of the indemnified parties, except to the extent such loss is caused by the gross negligence or willful misconduct of an indemnified party.